Welcome! Let's get your child ready for their first visit

Five steps, about 20 minutes total. Doing these before your visit means less paperwork in the waiting room and more time with the doctor.

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1. 1

   Register online

   Complete your child's registration through our secure patient portal. Takes about 10 minutes and saves 30 at the front desk. This creates your child's chart with us — every other step builds on it.

   Start registration
2. 2

   Verify your insurance and switch your child's PCP to us

   Call the member number on the back of your insurance card. Confirm your plan is active, confirm we're in-network, and ask them to list Dr. Isabel Velez as your child's primary care provider. This must be done before the visit or your plan may not cover it.

   Don't skip this step — it can delay or cancel your visit

   No insurance yet? See how we can help →

3. 3

   Request records from your previous pediatrician

   Download our records release form, sign it, and send it to your prior office. The immunization record is the piece we need most — without it we may have to repeat vaccines.

   Records release form (PDF)
4. 4

   What to bring on visit day

   • Insurance card
   • Parent photo ID
   • Immunization record
   • List of current medications

   Please arrive 15 minutes early.

5. 5

   What to expect at the first visit

   Plan for about 45 minutes. Dr. Velez will review your child's history, complete a full exam, catch up any needed vaccines, and answer your questions — bring a list! You'll leave with your parent welcome folder and a plan for the year ahead.